What you need to know BEFORE making a reservation...

Please read the Reservation Prepayment Policy and Cancellation Policy carefully. You must agree to the terms before you can make a reservation.

Reservation Prepayment Policy
To make a 1-7 night reservation, we require prepayment of the first night's charges. For more than 7 nights, a 15% prepayment is required. The balance is due upon arrival. All reservations are subject to our prepayment, cancellation, arrival, and check-in policies. We accept Discover, MasterCard, Visa, American Express, and personal checks.

Cancellation Policy
When given less than 7 DAYS' NOTICE, we charge a cancellation fee equal to the prepayment, unless we receive less than 24 HOURS' NOTICE. Then the cancellation fee is equal to the first night's charges, plus 15% of the rest of the nights cancelled. When a block of four or more suites is reserved, or when more than 29 nights are reserved, 30 DAYS' NOTICE is required to avoid the 15% cancellation fee.

Institutional Reservations
Institutions with invoicing privileges are invoiced at the time the reservation is made, and are not subject to the prepayment policy. The cancellation policy applies. Refunds are made only after subtracting applicable cancelled reservation fees. Invoice terms are net 30 days.

Arrival Appointment and Departure Policies/Office Hours
We receive arriving guests BY APPOINTMENT ONLY. We must know in advance our guests' arrival time. Unlike a hotel, our office is not staffed seven days a week, nor is it staffed around the clock.

We have strange office hours!
9:00 a.m. until noon; 3:00 p.m. until 5:30 p.m. Monday through Friday, and 9:00 until noon Saturdays, otherwise we are in the office only by appointment.

Check-in and Departure Procedures
In scheduling our staff to receive arriving guests, it is helpful to know your flight, train, or other travel information. It is useful to know how you will get from the airport or train station to Wooded Isle Suites: taxi, car rental, picked up and driven here, Omega livery van, or public transportation.

Check-in is by appointment and after 3:00 p.m.; check-out is before noon. Overstays and late checkout (after 12 noon) without our prior consent are charged at double the nightly rate.